In today’s business environment, it is essential that the writing and speaking skills are of the highest professional standard. How well you communicate can make or break your own professional image as well as perceptions of your organisation. It directly influences how others view your work and performance, as well as your prospects for career advancement and mobility.

This training course has been specifically designed to develop the competency of professionals to equip them with the necessary skills and confidence to achieve excellence in spoken and written communication. There is a wealth of practical guidance on improving the effectiveness of various forms of spoken and written communication. If you want your reports, memos, letters and e-mails to be read with interest and acted upon and if you want to be able to present your ideas with impact and effectiveness, this is the right course for you.

This course will feature:

  • Excellent interpersonal skill learning
  • The importance of professional levels of written and spoken English
  • Proven ways to improve the effectiveness of various forms of written communication
  • Power language to improve persuasiveness and impact
  • Presentation skills to persuade even the most hostile audience
  • How to convey a credible message and create concise messages using a structured process


By the end of this training course, project administrators will be able to:

  • Obtain a fundamental understanding of managing projects
  • Understand essential project management vocabulary and terminology
  • Apply basic project management skills, tools and techniques
  • Plan, organize and control project activities
  • Understand the ten knowledge areas of project management
  • Recognize the importance of skills used by project managers
  • Manage the on-going needs, concerns and expectations of stakeholders
  • Recognize the importance of effective and efficient communication strategy

Training Methodology

The training course will combine conventional presentations with the use of course materials and interactive practical exercises, supported by training videos, case studies, etc. It includes concept definition, experiential exercises, practical examples, dialogues and discussions. A high level of delegate participation is expected to relate the project management knowledge and skills learned in the course to the actual needs at the workplace.

Who Should Attend?

Anyone in an administrative role, working in a project environment, who wants to increase their effectiveness and efficiency levels, and increase the success of projects they are involved in.